Enquiry Reply Assistant
Reads one enquiry properly and prepares a reply grounded in what your business actually does.
Hire Enquiry Reply Assistant
WhatsApp · Messaging
Use WhatsApp? Hire the job that sits on top of it.
WhatsApp holds the records. An employee owns the repetitive job that sits on top of them.
Start free — 2 employees and starter capacity included.
W
WhatsApp
Messaging
WhatsApp is one of the apps you can connect in LoopSuite. You pick the account while hiring, and an employee can reach nothing you didn't tick. Treat a new connection as new: run one job and read the result before you leave it running to a schedule.
More integrations
Other apps people connect.
Whatever you use for messaging
The repetitive job still has an owner.
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Follows up quotes that have gone quiet, on your schedule.
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Asks happy customers for a review or referral after a job.
Hire Review & Referral RequestsWhat it holds
What WhatsApp has that a job needs.
WhatsApp holds the conversation most UK trades actually run their business in: enquiries, photos, addresses and price questions, all in one thread.
How it works
Connect it, or hand over the numbers.
- Connect WhatsApp when you hire.You pick the account it is allowed, and it can reach nothing else. The apps an employee may use are part of its setup, so you can change your mind later.
- Or work from an export instead.WhatsApp Business can export a single chat to a text file. It is clumsy, but for one high-value thread it does work.
- Hire the employee for the job.For this kind of work that is Enquiry Reply Assistant. One employee, one job, and it lands paused until you turn it on.
- It works from that, not from a guess.Your numbers, your wording, your rules. If what it is reading looks stale, it says so rather than acting on old information.
What it will not do
- Reach any account in WhatsApp you didn't tick when you hired it
- Read, send, or forward anything in your WhatsApp
- Work from information it cannot tell is current
Who this is for
Worth it for whom, honestly.
Almost every UK trade. After Outlook this is the most-requested connection on the site, and it is the hardest one to do properly.
People searching for WhatsApp automation and WhatsApp for small business land here too. It is one honest answer about WhatsApp, so it is one page rather than three near-identical ones.
Questions
WhatsApp, straight answers.
What does an employee actually need from WhatsApp?
The records the job runs on — your prices, or the list of what is open and when it last moved. It works from what you point it at, and asks you when a line is missing rather than inventing one.
Do I have to move my business into LoopSuite?
No. There is no migration. Your records stay where they are, and what moves is the repetitive job on top of them.
Why is WhatsApp so hard?
The app on your phone and the WhatsApp Business Platform are different products with different rules. A real connection has to go through the second one, which changes how and when messages can be sent. We are not going to blur that line to make a page look better.
What is covered today then?
Enquiries that arrive by email, or through your Facebook Page or Instagram. WhatsApp is not.
Can an employee message my team?
No. Messaging your team is not one of the jobs on the roster. Results appear in LoopSuite, with a status you can read at a glance: Working, Needs you, Finished, Problem, Stopped or Handled.
Does connecting WhatsApp turn anything on?
No. Connecting an app does not start a job. A new employee lands paused and does nothing until you turn it on.
Start with the job that costs you most.
One employee. One job. It lands paused until you turn it on.
Start free — 2 employees and starter capacity included.