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Help when you need it

LoopSuite support.

Email info@loopsuite.ai for product, account, billing, connected-app and recovery help. Do not send passwords, access tokens, private keys or unnecessary customer information.

What we can help with

Accounts, billing, employees, apps and Results.

  • Signing in, onboarding or account access
  • Employees, Results, Needs You and approvals
  • Connected apps, account selection and reconnecting
  • Subscriptions and billing routes
  • Mobile, web and Mac-specific problems
  • Reporting an unsafe or inaccurate AI response

Helpful details

Tell us what stopped and what you expected.

  • The employee or feature name
  • The approximate time
  • The app or provider involved
  • The safe error wording
  • Whether work was prepared, sent or not sent
  • Your device and app version where known

Keep private data private

Send only the smallest safe detail.

Do not email passwords, one-time codes, payment card information, secret tokens, private keys or full customer files. If an outward action is uncertain, check the Result, receipt or destination before retrying it.

Privacy and deletion

Use the correct private route.

Privacy, export and account-deletion requests should be sent to privacy@loopsuite.ai from the account email. General product support stays at info@loopsuite.ai.