Support

Email [email protected] for LoopSuite support, billing, AI response reports, and account questions. Privacy, export, and deletion requests can be sent to [email protected]. Post can be sent to Trovelogic Ltd, 1 Hurley Lane, Norton Canes, Atherstone, Staffordshire, CV9 2JJ, United Kingdom.

What support can help with

• Account access and sign-in problems.
• Billing, plan, renewal, cancellation, and refund questions.
• Mac helper setup, permissions, and trusted-Mac questions.
• Connected app setup or revoked-account issues.
• Failed jobs, blocked goals, approvals, and work updates.
• Export, deletion, privacy, and account recovery questions.
• AI response reports or safety concerns.

What not to send

Do not send passwords, API keys, one-time codes, payment card details, private keys, secret tokens, full private logs, private customer lists, or raw sensitive business files unless support explicitly asks for the smallest safe excerpt.

Helpful details

When contacting support, useful details include app version, device type, approximate time, feature used, the error shown, and a redacted screenshot or diagnostic excerpt. The app includes redaction helpers for some copied diagnostics, but users should still review anything before sending it.

Account deletion and privacy

Account deletion information is available at /account-deletion/. Privacy information is available at /privacy/. Privacy, export, and deletion requests can be sent to [email protected].

AI response reports

Use the in-app report action when available, or email [email protected]. Public AI reporting policy information is available at /ai-reporting/.

Response handling

LoopSuite may ask for account verification before changing account access, deleting data, or discussing private business records. Team or business-account requests may need owner or admin checks so other users are not locked out.