General support
Support, billing, AI response reports, and account questions.
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Last updated 2026-07-28
Support
Email us for account access, billing, Mac helper setup, connected apps, jobs, approvals, exports, privacy, and AI response reports.
Email [email protected]
UK-based · Trovelogic Ltd
Contact
How to reach us
Privacy & data
Privacy, export, and account deletion requests.
By post
Trovelogic Ltd, 1 Hurley Lane, Hurley, Atherstone, Warwickshire, CV9 2JJ, United Kingdom.
Scope
What support can help with
We can help with
- Account access and sign-in problems
- Billing, plan, renewal, cancellation, and refund questions
- Mac helper setup, permissions, and trusted-Mac questions
- Connected app setup or revoked-account issues
- Failed jobs, blocked goals, approvals, and work updates
- Export, deletion, privacy, and account recovery questions
- AI response reports or safety concerns
- Team Rooms reports, blocking, and moderation questions
Helpful details to include
When you contact support, useful details include app version, device type, approximate time, the feature used, the error shown, and a redacted screenshot or diagnostic excerpt.
The app includes redaction helpers for some copied diagnostics, but please still review anything before sending it.
Reporting
AI and Team Rooms reports
Reporting inside a Team Room
In Team Rooms, use the message or participant safety action to report a staff message, a participant, or a Manager response.
Reports enter an audited moderator and LoopSuite platform-safety queue, and urgent reasons are prioritised. LoopSuite does not promise a fixed review time.
You can also block another participant. Blocking does not change room membership or authority.
The full rules are in the Team Rooms Community Guidelines.
Reporting personal Manager output
For personal Manager output, use the in-app report action.
If an in-app action is unavailable, email [email protected] with the account, the room or conversation, the approximate time, and the reason. Please do not repeat unnecessary sensitive content.
Our public policy is on the AI reporting policy page.
FAQ
Common questions
What should I not send to support?
Do not send passwords, API keys, one-time codes, payment card details, private keys, secret tokens, full private logs, private customer lists, or raw sensitive business files unless support explicitly asks for the smallest safe excerpt.
How do I delete my account or request my data?
Account deletion information is available at /account-deletion/ and privacy information at /privacy/. Privacy, export, and deletion requests can be sent to [email protected].
How do I report an AI response?
Use the in-app report action when available, or email [email protected]. Public AI reporting policy information is available at /ai-reporting/.
Will you verify my identity before changing my account?
Yes. LoopSuite may ask for account verification before changing account access, deleting data, or discussing private business records. Team or business-account requests may need owner or admin checks so other users are not locked out.
See also Privacy · Terms · Account deletion · Community Guidelines · AI reporting
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