Privacy Policy

Last updated: 20 May 2026.

LoopSuite is part of Trovelogic Ltd and is provided by Trovelogic Ltd. Privacy email: [email protected]. Post: Trovelogic Ltd, 1 Hurley Lane, Norton Canes, Atherstone, Staffordshire, CV9 2JJ, United Kingdom.

What LoopSuite is

LoopSuite is an AI business assistant for small businesses. It works across web, mobile, cloud, and a trusted Mac app. It helps users plan work, draft content, manage goals, jobs, approvals, automations, memory, artifacts, and connected services when authorized.

Information LoopSuite may process

• Account information such as email address, name, user ID, account ID, team membership, sign-in state, and session information.
• Business profile information provided during onboarding or settings.
• Chat prompts, AI responses, memories, goals, jobs, approvals, automations, artifacts, and business notes.
• Voice audio and transcripts when voice features are started by the user.
• Files, photos, room scans, documents, screenshots, and other content the user chooses to upload, attach, sync, or share.
• Connected-service metadata and content when the user connects a third-party service and asks LoopSuite to use it.
• Device, permission, notification, push token, app version, diagnostic, usage, model, billing, purchase, entitlement, and support information.

Mac-local information

The Mac app may use local Mac permissions such as Microphone, Screen Recording, Accessibility, Automation, and selected folders. Local file paths, security-scoped bookmarks, selected folder state, local permission state, screenshots, and local diagnostic logs stay on the Mac unless the user chooses to share, upload, stage, or sync safe context.

How information is used

LoopSuite uses information to provide and secure accounts, generate AI responses and drafts, remember approved business context, run goals/jobs/approvals/automations/notifications, connect authorized services, process user-selected files and voice, manage billing and limits, provide support, improve reliability, prevent abuse, and comply with legal or security obligations.

AI processing

When AI features are used, prompts, files, voice, connected-service content, and business context may be processed by AI providers to generate responses or complete requested tasks. AI outputs can be wrong, incomplete, outdated, or unsuitable. Users are responsible for reviewing outputs before relying on them, sending them, publishing them, spending money, deleting data, or changing business records.

Connected services

If a user connects a third-party service, the user authorizes LoopSuite to access and use that service for tasks the user requests or approves. Third-party services remain subject to their own terms and privacy policies. Named provider access depends on the connection, account permissions, and the capability available for that provider.

Service providers

LoopSuite may use Supabase for authentication, database, storage, Edge Functions, and backend infrastructure; OpenAI and other AI providers for AI responses and voice; RevenueCat, Apple, Google, and web billing providers for subscriptions and entitlement state; Expo, Apple, and Google for mobile app and notification infrastructure; Vexo or another analytics provider only if analytics is enabled; and connected-service providers chosen by the user.

Analytics

LoopSuite may use privacy-conscious analytics only when analytics is enabled for the relevant app or website release. Analytics settings, privacy disclosures, and app store privacy information must match the version being offered to users.

Retention, export, and deletion

LoopSuite keeps information for as long as needed to provide the service, maintain accounts, handle billing and support, secure the platform, prevent abuse, resolve disputes, and meet legal, tax, accounting, audit, or compliance duties. Users can request export or deletion through the app where available or by emailing [email protected]. Account deletion information is available at /account-deletion/.

When deletion is accepted, LoopSuite deletes or anonymises active account data, cloud conversations, memories, goals, jobs, approvals, automations, artifacts, and connected-service records controlled by LoopSuite where deletion is allowed. Backup copies may remain for up to 90 days before expiry in the ordinary backup cycle. Billing, tax, accounting, invoice, payment, refund, and legally relevant business records may be kept for up to 6 years or longer where required by law. Support tickets, AI response reports, and safety/audit events may be kept for up to 2 years unless a legal, security, abuse, or dispute reason requires longer retention.

Children and regions

LoopSuite is designed for business use and is not intended for children. Users should be 18 or older. LoopSuite is operated from the United Kingdom and may involve international processing by service providers. Depending on where a user lives, the user may have rights to access, correct, delete, export, restrict, object to, or complain about handling of personal information.

Security

LoopSuite is designed around encrypted transport, hosted secrets, access controls, redacted diagnostics, account-scoped cloud records, and separation between Mac-local state and cloud-synced data. No system is perfectly secure.

Contact

Privacy email: [email protected]. Post: Trovelogic Ltd, 1 Hurley Lane, Norton Canes, Atherstone, Staffordshire, CV9 2JJ, United Kingdom. See the support page for product support information.