LoopSuiteDownload App Last updated 6 October 2026
Privacy policy.
LoopSuite is provided by Trovelogic Limited, company number 16357210. Privacy questions, exports and deletion requests can be sent to privacy@loopsuite.ai.
What LoopSuite may process
Information needed to provide, secure and improve the service.
This may include account and business details, onboarding information, conversations, Results, files, Sources, employee settings, approvals, connected-service records, subscription state, support messages, device information and security or audit events. Connected app content is processed only when the customer chooses that service and work needs it.
How information is used
Run the account, complete requested work and keep it safe.
Information is used to authenticate users, provide chats and employee work, save Results, route approved actions, manage subscriptions, send notifications, answer support requests, prevent abuse, investigate failures and comply with legal duties. AI providers may receive the smallest relevant context needed to complete a requested job.
Staff work and OpenAI
Your staff’s work is processed by OpenAI in the United States.
Your Manager and your staff use OpenAI to understand requests, write, make pictures and do their work. The details a piece of work needs, such as your business details and the messages, files, photos or records involved, are sent to OpenAI, which processes them in the United States; OpenAI’s Agents service offers no UK or EU location and no zero data retention. OpenAI does not use this API content to train its models. Its Agents service keeps a job’s working state until it is deleted. LoopSuite requests deletion after a job finishes and its usage has been accounted for; failed cleanup is retried, so deletion may be delayed. OpenAI may separately retain abuse-monitoring records for up to 30 days, with exceptions described in its data policy. What your staff make and tell you is kept in your LoopSuite account.
Getting to know your business
Public information helps your staff know your business.
When you set up, LoopSuite may look at your business’s public website, its Google listing and public company records to fill in your business details, and you choose what to keep. Staff may also search the web for what a job needs, such as local suppliers.
Websites
Staff only open websites you approve.
Some staff can read websites for you, such as a supplier’s price page. They open a website only after you have said yes to it, using a browser run by OpenAI in the United States, and OpenAI processes the pages they read. Each website’s own terms and privacy notice apply to what it collects.
Signing in to a website
Private details go through the browser, outside your chat.
When you use the private sign-in form, LoopSuite passes the details through OpenAI's browser to sign in to the website shown. The submitted values are not added to your chat or the AI's model input, and are omitted from OpenAI's authentication-response history. The AI can read the pages needed for your task, including information visible after you sign in. The website also handles your information under its own terms and privacy policy.
Keeping a sign-in
Reusable details are saved only when you choose.
LoopSuite saves reusable sign-in details only when you choose Keep this sign in or add them in Websites. We encrypt those details in our database and keep the encryption key separately. We use them for the same website and business, for work you request or routine checks you have allowed. Verification codes are not saved for reuse. The app shows the website, name and use history, without showing the saved password.
Removing a saved sign-in
Remove the saved copy, or stop work already in progress.
You can remove a saved sign-in in Websites. This removes the active saved copy; encrypted backup copies can remain until the existing backups expire. We also remove unused saved sign-ins after 90 days. Rejected credentials are cleared, and the entry is removed after a second consecutive rejection. Removing a saved copy does not sign out a website session already in progress. Use Stop task to stop that work.
Website actions
Basket preparation is supported; completing a purchase stays with you.
Your Manager and staff are told not to buy, place orders or make payments. This is a rule they follow, not a guaranteed block on website actions. You can ask them to prepare a basket; completing the purchase stays with you. They can fill in a supplier’s enquiry form, such as a quote request, only with the details you approve, and it is sent only when you tap Send.
Pictures
Made pictures are labelled.
Pictures your staff make for posts are marked as illustrations and are never passed off as photos of your work. Posts about your own finished work use your real photos.
Talking to your Manager
Hands-free conversations are not recorded.
When you talk to your Manager hands-free, your voice goes to OpenAI in the United States so it can be understood and answered. LoopSuite does not keep a recording, and OpenAI keeps none beyond its safety copies, normally for up to 30 days. A written copy of what was said is saved in your chat. The Manager’s voice is computer-generated, not a real person; the app says so the first time you use Talk. A photo you show your Manager during a call is saved in your chat and sent to OpenAI so it can be understood.
Location
Off unless you turn it on, and only your area is shared.
If you turn on Share my location in the app (You, then Location), it checks where your phone is only when you message or talk to your Manager, or for a place reminder you set. Your phone rounds the position, and LoopSuite’s server turns it straight into an area, such as Kirkstall, Leeds, then discards the position: it is never stored. Your Manager and staff get the area, never your exact spot, and nothing about where you have been is kept. Home and Work are kept as a postcode district or a town, never a street. You can turn location off at any time, and Forget my places deletes Home, Work and your place reminders.
Places, weather and travel times
Answers from Google Maps come with their sources.
To find places near you, the weather and travel times, LoopSuite asks Google Maps Platform (Google LLC) using your area or the place you name, never your exact position or anything that identifies you. Google’s answers show in your chat with their sources and, as Google’s terms require, are cleared to a short line with their links after 30 days. The Google Maps/Google Earth Additional Terms of Service and Google’s Privacy Policy (policies.google.com/privacy) apply to that information. When you talk to your Manager, it is shown in the chat rather than read out. Area names come from open data (GeoNames, and OS, Royal Mail and ONS data for UK postcode areas) held on our own server; when you type a full UK postcode, postcodes.io is asked which district it is in, and nothing else is sent with it.
Place reminders
Your phone watches the place.
A reminder such as “when I get home” is kept until it goes off or you cancel it. On iPhone, the phone’s own system watches for the place and LoopSuite learns only that the reminder went off; on Android, the app looks where the phone is when you open it while a reminder is waiting. A reminder for “here” keeps that spot on your phone only.
Mileage
Trips you start are yours.
When you start a trip, the app records the route on your phone until you stop it; your iPhone shows its location indicator, and Android shows a trip notification, while it records. Only the trip is saved to your account: when it started and ended, the distance, the start and end areas, and what you add, such as its purpose, the vehicle, a note or a postcode. The route itself is deleted from your phone once the trip is saved. A teammate’s business trips reach the owner only when the teammate sends them, and personal trips are never shown to anyone else. You can change or delete trips, and they are included when you download your data.
Website measurement
Optional analytics follows your choice.
Essential storage remembers the privacy choice. Campaign-attribution storage and GA4 measurement begin only after the relevant permission, and GA4 loads only on the production website. The marketing website does not currently load a Meta advertising pixel. Names, email addresses, customer messages, files and private business content are not sent as website analytics properties.
Download links and attribution
A /go/ redirect is a link open—not an install.
A first-party download redirect may record the campaign slug, time and broad destination so the correct app store or web app opens. It does not prove an install, signup or payment. First touch and the latest non-direct touch may be kept separately; raw advertising click identifiers are not shown in customer-facing reporting.
App measurement
The app does not track you.
The LoopSuite app has no advertising or analytics kits: it sends no app events to Meta, Google Analytics or any other measurement service, and it never asks for Apple’s tracking permission. Crash reports help us fix problems; they never include your messages, files or business content.
Apple and app attribution
Privacy-safe install counts.
On iPhone, Apple may tell us, in totals that never identify anyone, that an advert led to an install (AdAttributionKit). It needs no permission. On Android, Google Play tells us which store link brought an install. Declining optional website measurement does not stop the app working.
Subscriptions and advertising
Billing works without advertising identifiers.
RevenueCat, Apple, Google or the web billing provider may process purchase and entitlement information so a subscription works. LoopSuite does not currently collect RevenueCat device advertising identifiers or attach a Meta anonymous identifier through the app purchase path. Provider-side advertising matching is not treated as active until its consent, delivery and deduplication have been separately proved.
Connected services
Connecting an account is not blanket authority.
The customer chooses the exact account or resource an employee may use. OAuth credentials remain server-side. Sending, publishing, spending, deleting or changing records remains subject to the selected Control and provider permission.
Team Rooms
Business conversations remain governed by the workspace.
LoopSuite may process room messages, memberships, mentions, reports, blocks, moderation decisions and necessary safety evidence to provide Team Rooms and respond to abuse. Customers should share only what their team is authorised to use.
Retention and deletion
Different records have different legal and operational needs.
Active account information is kept while needed to provide and secure LoopSuite. Backup copies may remain for up to 90 days. Billing, tax, payment, refund and legally relevant business records may be retained for up to six years or longer where required. Support tickets, AI reports and safety or audit events may be kept for up to two years unless a legal, security, abuse or dispute reason requires longer.
Your choices
Access, correct, export, object or delete where the law provides.
Use the in-app controls where available or email privacy@loopsuite.ai. LoopSuite is designed for business users aged 18 or older and is operated from the United Kingdom. International processing may occur through contracted service providers with the applicable safeguards.
Contact
Trovelogic Limited is the LoopSuite provider.
Privacy email: privacy@loopsuite.ai. General enquiries: info@loopsuite.ai. Registered office for legal correspondence: 1 Hurley Lane, Hurley, Atherstone, Warwickshire, England, CV9 2JJ. LoopSuite is online-only; this is not a customer-facing location.