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The customer went quiet after you sent the quote
You measured it up, you priced it on Sunday night, you sent it. Nothing. A week later, still nothing. It is the most common unfinished job in a small trade business, and almost nobody handles it well — including us, before we built something for it.
Written by a company selling one of the answers, so the usual rules: a source and a date on every claim about another product, and a section on where we are the wrong choice.
Silence is usually not a no
Worth separating the reasons, because they need different replies.
They are still deciding. Most domestic work gets discussed at home before anyone replies. The gap is a conversation you are not in.
They are waiting on other quotes. Yours came first and they are being polite by not saying so.
It is the price. Sometimes. Less often than people assume, and asking plainly is the only way to find out.
They lost it. The dullest reason and a real one — a PDF sent at nine at night, opened on a phone, on a thread that has since slid down the inbox.
Only one of those four is a lost job. The other three are a job waiting on one more message.
What to send, and roughly when
The market has more or less settled on a shape. QuoteChaser, a UK product built for this one problem, sends its reminders on day 3, day 7 and day 14 and charges £19 a month. Source: quotechaser.co.uk, checked 8 August 2026
The shape matters more than the exact days.
The first is short. Two lines. Did it arrive, any questions. Nothing about the price.
The second adds something. A start date you could hold, a photo of similar work, a note that the material price is fixed until a date. Give them a reason to reply that is not “have you decided”.
The third closes the loop. Say you are taking it off your list and they are welcome to come back. It gets the most replies of the three and it is the one people are most reluctant to send.
Then stop. A fourth is a nuisance, and a nuisance is remembered.
The honest bit: nobody knows the conversion rate
You will see confident numbers about what proportion of quotes are won on follow-up, or how many quotes it takes to land a job. We went looking for where they come from.
There is no UK study of quotes sent per job won. The figures in circulation are folklore, repeated between vendor blogs often enough that they start to read like data. We are not going to add to that pile, and you should be wary of anyone who does.
What is defensible is smaller and duller. A quote nobody follows up gets decided by the customer on their own, and a follow-up costs two minutes.
Where LoopSuite is the wrong choice
You want a real job-management system. Price books, job cards, scheduling, certificates, the whole van. Tradify's plans run £34 to £44 per user per month and ServiceM8 prices by jobs per month, from a free 30-job tier up to £269. Those are proper systems and we are not one. Source: tradifyhq.com/uk/pricing and servicem8.com/uk/pricing, both checked 8 August 2026
Your quotes already live inside one of those. We have no connector to job-management software, so we cannot read the quotes held in it and you would be typing things twice. Source: our own connector status, 8 August 2026
You want the follow-up bundled with what you already pay for. Powered Now includes automatic quote and invoice chasing in its Premium tier at £40 per user per month. If you run it, turn that on rather than buying us. Source: powerednow.com/pricing, checked 8 August 2026
You want text messages. We work in email. Tradify sells SMS reminders at 10p a message on its entry plan and we have nothing equivalent. Source: tradifyhq.com/uk/pricing, checked 8 August 2026
What we do
Two employees, kept separate on purpose.
Quote Builder writes the quote from what you tell it, in your wording, off the rates you have saved. If it has no approved rate for something it leaves the price open rather than inventing one — irritating the first time, correct every time.
Quote Follow-up handles the ones that went quiet and stops when the customer replies, so it does not talk over a conversation you have already started.
Both land paused. You switch them on and choose what they may reach.
Questions
How many times should I follow up a quote?
Three is the shape most people settle on: a short check that it arrived, one that adds something useful, and one that closes the loop. A fourth gets remembered for the wrong reason.
How long should I wait before the first follow-up?
About three days. Long enough not to look anxious, short enough that yours is still the quote on the kitchen table.
Does chasing a quote make me look desperate?
Sending one more message about work you have already priced is finishing the job you started. Sending four is the thing that reads as desperate.
Is there data on how many quotes are won by following up?
Not honestly. There is no UK study of quotes sent per job won, and the percentages in circulation trace back to vendor blogs rather than research, so we are not going to quote them at you.
Can LoopSuite read the quotes in my job-management software?
No. We have no connector to Tradify, ServiceM8 or the other job systems [source: our own connector status, 8 August 2026]. It works from quotes you write with it or records you point it at.
What stops it chasing someone who already said yes?
A reply stops it. So does telling it. It is meant to fill the silence, not to talk over a conversation.
Every claim about another product above carries the source we checked and the date we checked it. If one of them is out of date, tell us and we will correct it.