LoopSuiteDownload App Invoice follow-up guide
How to chase an unpaid invoice politely.
The goal is to make payment easy without treating every late invoice like a confrontation. Check the facts first, keep the message short and change course when the customer disputes the work.
See how it worksBy the LoopSuite team · reviewed 28 August 2026
Before writing
Check that it is genuinely overdue.
- Confirm the due date and amount
- Check that payment has not already arrived
- Check the correct customer and invoice reference
- Look for a dispute, credit note or agreed payment plan
- Use the original conversation when possible
Editable example
A polite first reminder
Subject: Invoice [number] — quick check Hi [name], just a quick note to check whether invoice [number] for [amount], due on [date], has reached the right person. I’ve attached it again here. If it has already been paid, please ignore this and let me know so I can update the record. Thanks, [business].
Adapt the tone to the customer and your agreement. Do not use this as legal advice.
When to stop
A dispute needs a human decision, not another automated reminder.
Pause the chasing sequence if the customer disputes the job, the amount, the quality, the recipient or the agreed terms. Resolve the underlying issue before sending another demand.
Where LoopSuite fits
Payment Chaser checks, gets the reminder ready and texts you.
It leaves anything in dispute to you, gets the polite reminder ready and waits for your OK before anything is sent.
Your team, one text away
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