Straightforward service-area question
A plumber receives “Do you cover Wakefield?” on Facebook. The reply uses the confirmed coverage area rather than guessing.
LoopSuiteDownload App Look after customers
Reply to Facebook and Instagram conversations with checked facts.
One exact Facebook or Instagram comment or message becomes one grounded Reply Pack, ready for the safest useful next step.
See how it works
Social Reply Assistant
A message preview with the reply or no-reply decision first, exact conversation identity, checked business facts, Control state, provider status, receipt where proved, and the next safe action.
Example outcome. The customer, price, account and private work are deliberately not shown.
What it finishes
Social Reply Pack
A message preview with the reply or no-reply decision first, exact conversation identity, checked business facts, Control state, provider status, receipt where proved, and the next safe action.
Illustrative customer journey. Private customer, account and provider data is not shown.
What starts the job
A new item appears on the exact selected Facebook Page or Instagram professional account, a new assigned conversation Source row appears, or the owner presses Play with the exact conversation.
A homeowner asks on Facebook whether a plumber covers Wakefield. Social Reply Assistant checks the confirmed service area, prepares the factual answer and sends it only if the chosen Control allows it.
Realistic examples
The same focused job in different businesses.
A missing price
An Instagram comment asks for a price that is not in Business Settings or Sources. The employee asks the owner one short question and continues the same Reply Pack.
A sensitive complaint
A customer demands a refund. The employee does not improvise or auto-reply; it brings the exact conversation to the owner.
Apps, Sources and business facts
Give this employee the exact information its job needs.
It reads the available exact conversation and checks confirmed services, coverage area, tone and policies before preparing a reply. Scheduled checks poll the selected route every two hours by default; they are not real-time monitoring.
- Facebook Page comments and messages
- Instagram professional-account comments and messages
- LoopSuite Business Settings
- LoopSuite Sources
- Conversation exports
Without a connected app
A useful fallback—without pretending it did more.
An uploaded conversation export or exact Source row can produce the same grounded Reply Pack. It does not claim it monitored Facebook or Instagram, and it cannot claim it sent the reply through those apps.
When it messages you
Needs You appears only when the job genuinely cannot continue safely.
- The exact conversation is missing or one material business fact blocks a truthful reply.
- The message is sensitive, uncertain or asks for an unusual commitment.
- A complaint, refund, discount, booking, payment, legal, safety or reputational issue needs the owner.
- The exact reply needs approval or the selected account route is blocked.
Control and hand-off
Prepared work stays separate from an outward action.
Draft only and Always ask are available. Narrow Full Auto is limited to routine, grounded replies where the exact account, item, provider window, saved authority, safety checks and duplicate protection all match. After the reply is finished or safely returned to the owner, it may offer New Enquiry Assistant, Booking Assistant or Quote Builder through an existing owner-approved employee link.
Clear boundaries
What Social Reply Assistant deliberately does not do.
- It does not see every social message in real time; it polls only the exact selected route or Source.
- It does not create social posts or ads, and it does not delete, hide or moderate comments.
- It does not reply on LinkedIn.
- It never invents a service, price, policy, availability or customer history.
- It never improvises refunds, compensation, discounts, bookings, payments or unusual promises.
- It does not silently link another employee.
Questions before you install
Plain answers.
What does Social Reply Assistant finish?
A message preview with the reply or no-reply decision first, exact conversation identity, checked business facts, Control state, provider status, receipt where proved, and the next safe action.
What starts Social Reply Assistant?
A new item appears on the exact selected Facebook Page or Instagram professional account, a new assigned conversation Source row appears, or the owner presses Play with the exact conversation.
Which apps or Sources can it use?
It reads the available exact conversation and checks confirmed services, coverage area, tone and policies before preparing a reply. Scheduled checks poll the selected route every two hours by default; they are not real-time monitoring. Examples include Facebook Page comments and messages, Instagram professional-account comments and messages, LoopSuite Business Settings, LoopSuite Sources, Conversation exports.
Can it work without a connected app?
An uploaded conversation export or exact Source row can produce the same grounded Reply Pack. It does not claim it monitored Facebook or Instagram, and it cannot claim it sent the reply through those apps.
What needs approval?
Draft only and Always ask are available. Narrow Full Auto is limited to routine, grounded replies where the exact account, item, provider window, saved authority, safety checks and duplicate protection all match.
What happens when a fact is missing?
It asks for the smallest material fact that blocks safe work and continues the same Result after the answer.
Does Social Reply Assistant monitor every message in real time?
No. It checks the exact selected Facebook Page, Instagram professional account or assigned Source on its configured schedule. An empty scheduled check stays quiet.
Can it automatically answer complaints or promises about price and availability?
No. Sensitive cases, unusual commitments and missing material facts return to the owner. It never invents prices, policies or availability.
Your business, one message away
Get LoopSuite.
Install the app, set up the business and choose the first employee for the Result you need.
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