Straightforward service-area question
A plumber receives “Do you cover Wakefield?” on Facebook. The reply uses the confirmed coverage area rather than guessing.
LoopSuiteDownload App Look after customers
Reply to Facebook and Instagram conversations with checked facts.
One exact Facebook or Instagram comment or message becomes one grounded Reply Pack, ready for the safest useful next step.
See how it worksSocial Reply AssistantOn your team since 16 September
On repeatWhen someone commentsReads it on Facebook or Instagram
Checks your detailsArea, services and prices you gave
Writes a replyFriendly and short
Asks youBefore anything is posted
What they’ve learned
- People mostly ask about the area you cover.
- Point prices to a message, not a comment.
- Leave complaints to you.
Ask me before sendingNothing goes to a customer without your tapOn
Social Reply Assistant
A message preview with the reply or no-reply decision first, exact conversation identity, checked business facts, Control state, provider status, receipt where proved, and the next safe action.
Example outcome. The customer, price, account and private work are deliberately not shown.
What they do
Social Reply Pack
A message preview with the reply or no-reply decision first, exact conversation identity, checked business facts, Control state, provider status, receipt where proved, and the next safe action.
Illustrative customer journey. Private customer, account and provider data is not shown.
When they start
A new item appears on the exact selected Facebook Page or Instagram professional account, a new assigned conversation Source row appears, or the owner presses Play with the exact conversation.
Someone asks on Facebook whether a window cleaner covers Wakefield. Social Reply Assistant checks the confirmed service area, prepares the factual answer and sends it only if the owner has said it can.
In different businesses
The same job, whatever you do.
A missing price
An Instagram comment asks for a price that is not in Business Settings or Sources. The employee asks the owner one short question and continues the same Reply Pack.
A sensitive complaint
A customer demands a refund. The employee does not improvise or auto-reply; it brings the exact conversation to the owner.
What they work from
Give them what the job needs, and nothing more.
It reads the available exact conversation and checks confirmed services, coverage area, tone and policies before preparing a reply. Scheduled checks poll the selected route every two hours by default; they are not real-time monitoring.
- Facebook Page comments and messages
- Instagram professional-account comments and messages
- LoopSuite Business Settings
- LoopSuite Sources
- Conversation exports
No apps connected?
Still useful, and honest about it.
An uploaded conversation export or exact Source row can produce the same grounded Reply Pack. It does not claim it monitored Facebook or Instagram, and it cannot claim it sent the reply through those apps.
When they text you
They only text you when they need you.
- The exact conversation is missing or one material business fact blocks a truthful reply.
- The message is sensitive, uncertain or asks for an unusual commitment.
- A complaint, refund, discount, booking, payment, legal, safety or reputational issue needs the owner.
- The exact reply needs approval or the selected account route is blocked.
You stay in charge
Nothing goes out without your OK.
Draft only and Always ask are available. Narrow Full Auto is limited to routine, grounded replies where the exact account, item, provider window, saved authority, safety checks and duplicate protection all match. After the reply is finished or safely returned to the owner, it may offer New Enquiry Assistant, Booking Assistant or Quote Builder through an existing owner-approved employee link.
Clear boundaries
What Social Reply Assistant won’t do.
- It does not see every social message in real time; it polls only the exact selected route or Source.
- It does not create social posts or ads, and it does not delete, hide or moderate comments.
- It does not reply on LinkedIn.
- It never invents a service, price, policy, availability or customer history.
- It never improvises refunds, compensation, discounts, bookings, payments or unusual promises.
- It does not silently link another employee.
Questions before you install
Plain answers.
What does Social Reply Assistant do?
A message preview with the reply or no-reply decision first, exact conversation identity, checked business facts, Control state, provider status, receipt where proved, and the next safe action.
When does Social Reply Assistant start?
A new item appears on the exact selected Facebook Page or Instagram professional account, a new assigned conversation Source row appears, or the owner presses Play with the exact conversation.
What can they work from?
It reads the available exact conversation and checks confirmed services, coverage area, tone and policies before preparing a reply. Scheduled checks poll the selected route every two hours by default; they are not real-time monitoring. Examples include Facebook Page comments and messages, Instagram professional-account comments and messages, LoopSuite Business Settings, LoopSuite Sources, Conversation exports.
Do they work without a connected app?
An uploaded conversation export or exact Source row can produce the same grounded Reply Pack. It does not claim it monitored Facebook or Instagram, and it cannot claim it sent the reply through those apps.
What needs my OK?
Draft only and Always ask are available. Narrow Full Auto is limited to routine, grounded replies where the exact account, item, provider window, saved authority, safety checks and duplicate protection all match.
What if they are missing something?
They text you one short question and carry on with the same job once you answer.
Does Social Reply Assistant monitor every message in real time?
No. It checks the exact selected Facebook Page, Instagram professional account or assigned Source on its configured schedule. An empty scheduled check stays quiet.
Can it automatically answer complaints or promises about price and availability?
No. Sensitive cases, unusual commitments and missing material facts return to the owner. It never invents prices, policies or availability.
Your team, one text away
Get LoopSuite.
Install the app, type your business name or web address, and LoopSuite gets to know the business while you watch.
Scan to downloadiPhone or AndroidOpen download linkUse LoopSuite on the web