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AI enquiry assistant for email, Facebook and Instagram.

One genuine customer enquiry is understood and answered with the smallest useful factual reply.

See how it works
New Enquiry AssistantOn your team since 8 September
Tell the ManagerOn repeat
When an enquiry comes inReads the whole message and photos
Checks your detailsArea, services and prices you gave
Writes a replyShort and useful
Asks youBefore anything is sent
What they’ve learned
  • You don’t go past Harrogate.
  • Always ask for a photo of the job.
  • Reply within the hour if you can.
Ask me before sendingNothing goes to a customer without your tapOn

New Enquiry Assistant

A message preview that keeps the channel, selected account or Page, original conversation, attachments, confirmed facts, recipient, reply and delivery evidence together.

Example outcome. The customer, price, account and private work are deliberately not shown.

What they do

Customer enquiry reply

A message preview that keeps the channel, selected account or Page, original conversation, attachments, confirmed facts, recipient, reply and delivery evidence together.

Illustrative customer journey. Private customer, account and provider data is not shown.

When they start

A new enquiry arrives in the exact Gmail, Outlook, Facebook Page or Instagram Business conversation selected during setup.

A cleaner gets an email asking whether they cover Roundhay. New Enquiry Assistant checks the saved coverage area, keeps the message and photos together, and asks for the preferred day before offering a quoting handoff.

What they work from

Give them what the job needs, and nothing more.

It reads the complete available conversation and attachments, then checks confirmed business information and any selected context.

  • Gmail
  • Outlook
  • Facebook Page
  • Instagram Business
  • HubSpot
  • Pipedrive
  • Salesforce
  • Notion
  • Google Drive
  • LoopSuite Sources

No apps connected?

Still useful, and honest about it.

An originating email or social conversation is required to monitor and reply honestly. A pasted message may help create a draft, but it is not the original live conversation.

When they text you

They only text you when they need you.

  • One material business or customer fact is missing.
  • The conversation is sensitive, abusive, legally important or materially uncertain.
  • The original conversation route is ambiguous or unavailable.
  • The exact reply needs approval before it is sent.

You stay in charge

Nothing goes out without your OK.

Ask before sending is the default. The owner may keep work as a draft or grant narrow saved authority for an exact routine reply route. After finishing the enquiry, it may offer the verified details to Quote Builder or Booking Assistant through an owner-approved employee link.

Clear boundaries

What New Enquiry Assistant won’t do.

  • It does not cold-message prospects.
  • It does not invent prices, services, policies, customer details or promises.
  • It does not create a quote, take payment or make a booking itself.
  • It does not silently hire or link another employee.

Questions before you install

Plain answers.

What does New Enquiry Assistant do?

A message preview that keeps the channel, selected account or Page, original conversation, attachments, confirmed facts, recipient, reply and delivery evidence together.

When does New Enquiry Assistant start?

A new enquiry arrives in the exact Gmail, Outlook, Facebook Page or Instagram Business conversation selected during setup.

What can they work from?

It reads the complete available conversation and attachments, then checks confirmed business information and any selected context. Examples include Gmail, Outlook, Facebook Page, Instagram Business, HubSpot, Pipedrive, Salesforce, Notion, Google Drive, LoopSuite Sources.

Do they work without a connected app?

An originating email or social conversation is required to monitor and reply honestly. A pasted message may help create a draft, but it is not the original live conversation.

What needs my OK?

Ask before sending is the default. The owner may keep work as a draft or grant narrow saved authority for an exact routine reply route.

What if they are missing something?

They text you one short question and carry on with the same job once you answer.

Your team, one text away

Get LoopSuite.

Install the app, type your business name or web address, and LoopSuite gets to know the business while you watch.

Download from your app store Scan to open the LoopSuite app download linkScan to downloadiPhone or AndroidOpen download linkUse LoopSuite on the web