A small batch of real reviews
A plumber pastes six reviews. Five replies are ready to copy; one sensitive complaint stays with the owner.
LoopSuiteDownload App Look after customers
Draft personal replies to genuine customer reviews.
Up to ten exact supplied reviews become one evidence-linked pack of friendly, privacy-safe replies that the owner can check, copy and use.
See how it worksReview Reply DrafterOn your team since 22 September
On repeatWhen you paste reviewsReads up to ten at once
Writes repliesWarm, short and in your voice
Holds backAnything that needs you
Never postsYou copy them across
What they’ve learned
- Thank people by first name.
- Mention the job they had done.
- Keep replies under three lines.
Ask me before sendingNothing goes to a customer without your tapOn
Review Reply Drafter
A collection that places each exact review beside its editable reply, with the location, evidence window, source coverage, guidance used, unknowns and next step clearly labelled.
Example outcome. The customer, price, account and private work are deliberately not shown.
What they do
Review reply draft pack
A collection that places each exact review beside its editable reply, with the location, evidence window, source coverage, guidance used, unknowns and next step clearly labelled.
Illustrative customer journey. Private customer, account and provider data is not shown.
When they start
The owner presses Play, a daily or weekly schedule finds new or changed exact selected review evidence, or the owner answers one blocker in the same Result.
A small bakery pastes six genuine reviews. Review Reply Drafter prepares five friendly replies and holds one sensitive complaint for the owner’s own wording, all in the same editable pack.
In different businesses
The same job, whatever you do.
More than one location
A service business selects a bounded export. The Result labels the location and evidence window rather than pretending every review was checked.
Description-only setup
The employee can match the business voice, but it still needs the actual reviews and any missing remedy fact before drafting.
What they work from
Give them what the job needs, and nothing more.
It uses only the exact selected review evidence and confirmed business identity, location, services and tone. Email, exports and a Facebook Page are not treated as a complete review inbox.
- Pasted reviews
- Uploads
- LoopSuite Sources
- Gmail
- Outlook
- Google Sheets
- Google Drive
- Notion
- Facebook Page identity context
No apps connected?
Still useful, and honest about it.
Paste up to ten reviews, upload a bounded export or choose a saved Source. The employee can create the same editable reply pack without any connected review platform.
When they text you
They only text you when they need you.
- No exact review has been supplied or one fact blocks every useful draft.
- The business location, evidence source or reply guidance is ambiguous.
- A sensitive complaint needs the owner's judgment or approved remedy wording.
- The selected evidence failed or remains incomplete and needs repair.
You stay in charge
Nothing goes out without your OK.
Draft only. It never posts, edits, messages or changes a provider—even if a wider account setting says Full Auto. Sensitive reviews and any remedy, liability, safety, legal or compensation wording stay with the owner. It may offer Customer Update Helper for a separate private follow-up through an existing owner-approved link, without passing raw private review details or posting authority.
Clear boundaries
What Review Reply Drafter won’t do.
- It does not monitor Google reviews.
- It does not connect directly to Google Business Profile or post replies automatically.
- Gmail, Outlook, exports and a Facebook Page are not described as a complete review inbox.
- Business onboarding is not evidence of the review, incident, remedy or permission to respond.
- It never makes legal, liability, safety, discrimination, safeguarding or compensation decisions.
- It does not silently hand private review details to another employee.
Questions before you install
Plain answers.
What does Review Reply Drafter do?
A collection that places each exact review beside its editable reply, with the location, evidence window, source coverage, guidance used, unknowns and next step clearly labelled.
When does Review Reply Drafter start?
The owner presses Play, a daily or weekly schedule finds new or changed exact selected review evidence, or the owner answers one blocker in the same Result.
What can they work from?
It uses only the exact selected review evidence and confirmed business identity, location, services and tone. Email, exports and a Facebook Page are not treated as a complete review inbox. Examples include Pasted reviews, Uploads, LoopSuite Sources, Gmail, Outlook, Google Sheets, Google Drive, Notion, Facebook Page identity context.
Do they work without a connected app?
Paste up to ten reviews, upload a bounded export or choose a saved Source. The employee can create the same editable reply pack without any connected review platform.
What needs my OK?
Draft only. It never posts, edits, messages or changes a provider—even if a wider account setting says Full Auto. Sensitive reviews and any remedy, liability, safety, legal or compensation wording stay with the owner.
What if they are missing something?
They text you one short question and carry on with the same job once you answer.
Does Review Reply Drafter monitor Google reviews?
No. It works from the exact reviews you paste, upload or select from a bounded Source. It does not claim a direct Google Business Profile review inbox.
Will it post the replies automatically?
No. It is Draft only and performs no provider writes, even when a wider account setting says Full Auto. You review, copy and post the replies yourself.
Your team, one text away
Get LoopSuite.
Install the app, type your business name or web address, and LoopSuite gets to know the business while you watch.
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