LoopSuiteDownload App Look after customers
Ask genuine completed customers for a review fairly.
One neutral, non-duplicate review request is prepared for a genuine completed customer job.
See how it works
Review Request Assistant
A message preview with the completed job, verified customer and contact, review link, neutral eligibility check, service-issue state, prior request, message and delivery evidence.
Example outcome. The customer, price, account and private work are deliberately not shown.
What it finishes
Review request
A message preview with the completed job, verified customer and contact, review link, neutral eligibility check, service-issue state, prior request, message and delivery evidence.
Illustrative customer journey. Private customer, account and provider data is not shown.
What starts the job
One exact completed-customer job reaches the saved review-request timing.
A bathroom fitting finished yesterday. The employee checks the job, customer thread and confirmed Google review link, then returns the neutral request for approval. An unresolved complaint pauses the request instead of hiding that customer.
Apps, Sources and business facts
Give this employee the exact information its job needs.
It checks the completed job, customer, verified contact, complete conversation, confirmed review link, prior request and current service-issue state.
- ServiceM8
- HubSpot
- Pipedrive
- Salesforce
- QuickBooks
- Xero
- Google Calendar
- LoopSuite Sources
- LoopSuite job records
- Gmail
- Outlook
Without a connected app
A useful fallback—without pretending it did more.
An exact completed-job Source or LoopSuite record can produce a checked request that the owner can copy. A connected mailbox is only needed for delivery.
When it messages you
Needs You appears only when the job genuinely cannot continue safely.
- The completion evidence, customer, contact or exact review link is missing.
- A dated completed-work Source needs refreshing.
- An open complaint, refund or service-recovery conversation needs a current decision.
- The exact neutral request needs approval before delivery.
Control and hand-off
Prepared work stays separate from an outward action.
Ask before sending is the default. The request may remain a draft or be sent through the exact selected mailbox under narrow saved authority. After a real public review exists, it may offer the verified review reference to Review Reply Drafter through an owner-approved link.
Clear boundaries
What Review Request Assistant deliberately does not do.
- It never chooses only happy, high-spend or likely five-star customers.
- It never offers incentives or asks for a rating or particular wording.
- It pauses open service issues and may resume after resolution.
- It does not read or reply to public reviews.
- It cannot guarantee that a customer leaves a review.
Questions before you install
Plain answers.
What does Review Request Assistant finish?
A message preview with the completed job, verified customer and contact, review link, neutral eligibility check, service-issue state, prior request, message and delivery evidence.
What starts Review Request Assistant?
One exact completed-customer job reaches the saved review-request timing.
Which apps or Sources can it use?
It checks the completed job, customer, verified contact, complete conversation, confirmed review link, prior request and current service-issue state. Examples include ServiceM8, HubSpot, Pipedrive, Salesforce, QuickBooks, Xero, Google Calendar, LoopSuite Sources, LoopSuite job records, Gmail, Outlook.
Can it work without a connected app?
An exact completed-job Source or LoopSuite record can produce a checked request that the owner can copy. A connected mailbox is only needed for delivery.
What needs approval?
Ask before sending is the default. The request may remain a draft or be sent through the exact selected mailbox under narrow saved authority.
What happens when a fact is missing?
It asks for the smallest material fact that blocks safe work and continues the same Result after the answer.
Your business, one message away
Get LoopSuite.
Install the app, set up the business and choose the first employee for the Result you need.
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