LoopSuiteDownload App

Look after customers

Ask genuine completed customers for a review fairly.

One neutral, non-duplicate review request is prepared for a genuine completed customer job.

See how it works
Review Request AssistantOn your team since 19 September
Tell the ManagerOn repeat
When a job’s finishedGets a review request ready
Writes a requestWith your Google review link
Asks youSend it, change it, or leave it
Asks onceNever the same person twice
What they’ve learned
  • Ask the day after, not the same evening.
  • A text works better than an email.
  • Use their first name.
Ask me before sendingNothing goes to a customer without your tapOn

Review Request Assistant

A message preview with the completed job, verified customer and contact, review link, neutral eligibility check, service-issue state, prior request, message and delivery evidence.

Example outcome. The customer, price, account and private work are deliberately not shown.

What they do

Review request

A message preview with the completed job, verified customer and contact, review link, neutral eligibility check, service-issue state, prior request, message and delivery evidence.

Illustrative customer journey. Private customer, account and provider data is not shown.

When they start

One exact completed-customer job reaches the saved review-request timing.

A mobile hairdresser finished a colour yesterday. Review Request Assistant checks the booking, the client thread and the confirmed Google review link, then texts the owner a friendly request to OK. An unresolved complaint pauses the request instead of hiding that customer.

What they work from

Give them what the job needs, and nothing more.

It checks the completed job, customer, verified contact, complete conversation, confirmed review link, prior request and current service-issue state.

  • ServiceM8
  • HubSpot
  • Pipedrive
  • Salesforce
  • QuickBooks
  • Xero
  • Google Calendar
  • LoopSuite Sources
  • LoopSuite job records
  • Gmail
  • Outlook

No apps connected?

Still useful, and honest about it.

An exact completed-job Source or LoopSuite record can produce a checked request that the owner can copy. A connected mailbox is only needed for delivery.

When they text you

They only text you when they need you.

  • The completion evidence, customer, contact or exact review link is missing.
  • A dated completed-work Source needs refreshing.
  • An open complaint, refund or service-recovery conversation needs a current decision.
  • The exact neutral request needs approval before delivery.

You stay in charge

Nothing goes out without your OK.

Ask before sending is the default. The request may remain a draft or be sent through the exact selected mailbox under narrow saved authority. After a real public review exists, it may offer the verified review reference to Review Reply Drafter through an owner-approved link.

Clear boundaries

What Review Request Assistant won’t do.

  • It never chooses only happy, high-spend or likely five-star customers.
  • It never offers incentives or asks for a rating or particular wording.
  • It pauses open service issues and may resume after resolution.
  • It does not read or reply to public reviews.
  • It cannot guarantee that a customer leaves a review.

Questions before you install

Plain answers.

What does Review Request Assistant do?

A message preview with the completed job, verified customer and contact, review link, neutral eligibility check, service-issue state, prior request, message and delivery evidence.

When does Review Request Assistant start?

One exact completed-customer job reaches the saved review-request timing.

What can they work from?

It checks the completed job, customer, verified contact, complete conversation, confirmed review link, prior request and current service-issue state. Examples include ServiceM8, HubSpot, Pipedrive, Salesforce, QuickBooks, Xero, Google Calendar, LoopSuite Sources, LoopSuite job records, Gmail, Outlook.

Do they work without a connected app?

An exact completed-job Source or LoopSuite record can produce a checked request that the owner can copy. A connected mailbox is only needed for delivery.

What needs my OK?

Ask before sending is the default. The request may remain a draft or be sent through the exact selected mailbox under narrow saved authority.

What if they are missing something?

They text you one short question and carry on with the same job once you answer.

Your team, one text away

Get LoopSuite.

Install the app, type your business name or web address, and LoopSuite gets to know the business while you watch.

Download from your app store Scan to open the LoopSuite app download linkScan to downloadiPhone or AndroidOpen download linkUse LoopSuite on the web