A plumber offers real available times
It checks the selected service calendar, shows 10:30 and 14:00 as free, and prepares the reply. The chosen time is rechecked before one visit is created.
LoopSuiteDownload App Win work
Turn customer booking requests into checked appointments.
One genuine booking request moves to a useful reply, checked available times, a permitted routine booking, a clear waiting state or a precise owner decision.
See how it worksBooking AssistantOn your team since 14 September
On repeatWhen someone asks to bookReads the whole conversation
Checks your calendarOnly real free slots
Asks youOffer it, change it, or leave it
Books itChecks the slot again first
What they’ve learned
- Tuesdays and Fridays are your long days.
- Leave an hour between clients across town.
- Sarah likes morning slots.
Ask me before sendingNothing goes to a customer without your tapOn
Booking Assistant
A booking view with the exact conversation, customer, service, requested time, selected calendar, availability check, conflicts, proposed reply, event details and provider receipt where an action is proved.
Example outcome. The customer, price, account and private work are deliberately not shown.
What they do
Customer booking
A booking view with the exact conversation, customer, service, requested time, selected calendar, availability check, conflicts, proposed reply, event details and provider receipt where an action is proved.
Illustrative customer journey. Private customer, account and provider data is not shown.
When they start
A new or changed booking conversation appears on the exact selected route, the customer replies, the selected calendar changes, or the owner presses Play or supplies one missing fact.
A mobile hairdresser receives a Gmail request for a cut and colour next Friday. Booking Assistant checks the full thread and the selected calendar, prepares two genuinely free times, and rechecks the chosen slot before booking it once the owner says OK.
In different businesses
The same job, whatever you do.
A salon reschedule stays controlled
An Instagram customer asks to move Friday's appointment. The employee checks the exact conversation and calendar, but the calendar update still needs explicit approval.
A useful no-app fallback
A cleaner pastes a booking request and service rules. The Result gives a checklist and reply draft while clearly saying availability was not live-checked.
What they work from
Give them what the job needs, and nothing more.
It reads the complete current booking conversation, checks confirmed business and service facts, and uses one exact selected calendar. It checks availability again immediately before any allowed calendar change.
- Gmail
- Outlook
- Facebook Page messages
- Instagram professional-account messages
- Google Calendar
- Outlook Calendar
- HubSpot
- Pipedrive
- Salesforce
- LoopSuite customer and job records
- LoopSuite Sources
No apps connected?
Still useful, and honest about it.
Paste or upload the exact booking conversation and service rules to receive a booking checklist and reply draft. Availability stays clearly unverified, and the Result never claims the customer was contacted or a booking was created.
When they text you
They only text you when they need you.
- One material service, customer, duration, timezone or location detail is missing.
- The selected calendar has a real conflict or the exact account or calendar is ambiguous.
- The selected conversation or booking route is blocked or its outcome is unknown.
- The exact reply or calendar action needs approval.
You stay in charge
Nothing goes out without your OK.
Always ask is the default. Reading, fact-checking and preparing happen automatically; a routine reply or new booking needs exact approval or narrow saved authority. Updates and cancellations always keep stricter approval. It may offer a general enquiry to New Enquiry Assistant or verified pricing work to Quote Builder through an existing owner-approved employee link. It never hires or links another employee silently.
Clear boundaries
What Booking Assistant won’t do.
- It does not read every inbox or calendar, monitor in real time or choose an ambiguous account for you.
- It never invents availability, duration, travel time, price, service coverage or a customer promise.
- A failed or partial calendar read means availability is unknown, not free.
- It cannot confirm a booking without an exact writable calendar and the required Control.
- Updates and cancellations never run in Full Auto.
- It does not quote, collect payment, request reviews or silently link another employee.
Questions before you install
Plain answers.
What does Booking Assistant do?
A booking view with the exact conversation, customer, service, requested time, selected calendar, availability check, conflicts, proposed reply, event details and provider receipt where an action is proved.
When does Booking Assistant start?
A new or changed booking conversation appears on the exact selected route, the customer replies, the selected calendar changes, or the owner presses Play or supplies one missing fact.
What can they work from?
It reads the complete current booking conversation, checks confirmed business and service facts, and uses one exact selected calendar. It checks availability again immediately before any allowed calendar change. Examples include Gmail, Outlook, Facebook Page messages, Instagram professional-account messages, Google Calendar, Outlook Calendar, HubSpot, Pipedrive, Salesforce, LoopSuite customer and job records, LoopSuite Sources.
Do they work without a connected app?
Paste or upload the exact booking conversation and service rules to receive a booking checklist and reply draft. Availability stays clearly unverified, and the Result never claims the customer was contacted or a booking was created.
What needs my OK?
Always ask is the default. Reading, fact-checking and preparing happen automatically; a routine reply or new booking needs exact approval or narrow saved authority. Updates and cancellations always keep stricter approval.
What if they are missing something?
They text you one short question and carry on with the same job once you answer.
Does Booking Assistant prevent double-booking?
It checks the exact selected calendar before suggesting a time and rechecks immediately before an approved create or change. A failed or partial calendar read is treated as unknown, never as free.
Can it change or cancel appointments automatically?
No. Updates and cancellations keep explicit approval. A routine new booking can use exact approval or narrow saved authority only when the selected route, account, calendar and action all match.
Your team, one text away
Get LoopSuite.
Install the app, type your business name or web address, and LoopSuite gets to know the business while you watch.
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