By accessing or using LoopSuite ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
These Terms constitute a legally binding agreement between you and Trovelogic Ltd ("LoopSuite", "we", "us", "our"), a company registered in England and Wales.
LoopSuite is an AI business platform that provides each customer with an isolated AI teammate capable of working across your business tools on your instruction. Depending on the integrations you connect and the automations you configure, this can include:
The specific catalogue of integrations, skills, and automations available evolves over time. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
To use the Service, you must:
You may not share your account with others or use another person's account.
LoopSuite operates on a subscription basis. You select a plan (Core + optional add-on skills) and pay monthly fees as set out on our pricing page.
Subscriptions automatically renew unless cancelled. Early customers may lock in promotional pricing as stated at signup.
How your subscription is processed depends on where you subscribe:
Regardless of the payment channel, we use RevenueCat to manage mobile subscription state (entitlements, renewals, cancellations). If payment fails, we may suspend your account until payment is resolved. We are not responsible for losses resulting from payment failures.
We offer a 14-day trial period. If you cancel within the trial period, you will not be charged.
After the trial period:
You can cancel your subscription at any time:
You retain access until the end of the period you have already paid for.
We may change subscription prices with 30 days' notice. Existing customers on promotional pricing retain their locked-in rate unless they change plans. Price changes on mobile subscriptions are also subject to Apple and Google's own price-change notification policies.
LoopSuite is a fair-use platform. Plan tiers come with generous but finite headroom for AI model usage, automation runs, connected-service actions, storage, and traffic. To keep the service reliable and affordable for everyone, we reserve the right to apply usage caps, rate limits, or throttling at our discretion regardless of plan. This includes (but is not limited to):
We aim to act reasonably when applying any cap and will typically try to reach out first where we can, to discuss options such as an upgrade, a cool-down, or an adjustment to how you're using the service. Caps or throttling do not entitle you to a refund of subscription fees. If we believe your usage materially exceeds fair use for your plan, we may contact you to discuss an appropriate tier or a custom arrangement.
You agree not to:
Violation of these terms may result in immediate termination of your account without refund.
LoopSuite connects to third-party business services (email, calendar, cloud storage, social media, advertising platforms, CRMs, shop platforms, accounting tools, messaging channels, and more) through our integration sub-processor Composio. When you authorise a connection, your AI teammate can read and act in that service on your instruction.
Our Privacy Policy explains how data flows through these integrations. Your use of each third-party service is also governed by that service's own terms (for example, WhatsApp's Business Terms when you connect WhatsApp, Meta's Platform Terms when you connect Facebook or Instagram, Google's API Services User Data Policy when you connect Google Workspace). You must comply with those terms. LoopSuite is not responsible for violations of third-party terms by you.
Your use of Composio for integration routing is also subject to Composio's own Terms of Service and Privacy Policy. Composio acts as our sub-processor under a Data Processing Agreement with us; LoopSuite remains accountable to you for how your data is handled.
Recommended: use a dedicated business account for each connection, not your personal account. Wherever the third-party service supports it, connect a dedicated business-tier account, sub-account, or service account rather than your main personal account. This keeps permissions scoped, makes revocation cleaner, and reduces risk if a credential is ever compromised. LoopSuite cannot limit the scope of permissions the third-party service grants — that is controlled by the service itself.
When your AI teammate sends outreach (email, WhatsApp, SMS, social DMs, or any other messaging channel) from your business identity on your instruction, you are responsible for:
When sending outreach through LoopSuite, you are the data controller for those messages. LoopSuite acts as your data processor. You are responsible for compliance with data protection laws (UK GDPR, EU GDPR) regarding the personal data of recipients.
You are solely responsible for all actions taken through third-party services on your instruction. LoopSuite is not liable for:
If a third-party service suspends or restricts your account due to violations, LoopSuite may suspend your access to the corresponding feature. We are not responsible for any losses resulting from such suspensions.
The Service, including all software, designs, text, graphics, logos, and other content, is owned by LoopSuite or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You retain ownership of content you upload or create using the Service. By using the Service, you grant LoopSuite a licence to use, store, and process your content solely to provide the Service.
Content generated by LoopSuite's AI (including WhatsApp messages, emails, social posts) is provided for your use. You are responsible for reviewing, editing, and approving all AI-generated content before it is sent or published.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
When you use LoopSuite to contact third parties (leads, customers), you are the data controller and must ensure compliance with data protection laws. LoopSuite acts as your data processor.
We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. The Service is provided "as is" without warranties of any kind.
To the maximum extent permitted by law, LoopSuite's total liability for any claims arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
We are not liable for:
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access until the period ends.
We may suspend or terminate your account immediately if:
Upon termination, your access to the Service ends. We may delete your account data after a reasonable retention period, except where required by law.
We may update these Terms from time to time. Material changes will be notified via email or in-app notification. Continued use of the Service after changes constitutes acceptance.
LoopSuite is operated by Trovelogic Ltd, a company registered in England and Wales, and is offered to businesses worldwide (primarily English-speaking markets today).
These Terms are governed by English law. Any disputes arising out of or in connection with these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the English courts.
If you are a consumer resident outside the United Kingdom, you may still be entitled to the mandatory protections of your local consumer law; nothing in these Terms is intended to limit those mandatory protections. LoopSuite is a business tool and is not intended for consumer use (see §3 Account Registration).
For questions about these Terms: