Delete Your Account

Last updated: 18 April 2026

How to delete your account

1. Open the LoopSuite app (iOS, Android, or web at chat.loopsuite.ai)
2. Tap your avatar (top left) to open the menu
3. Go to Account
4. Scroll to the bottom and tap Delete account
5. Type "DELETE" to confirm
6. Your account and all associated data will be permanently removed

You can also request deletion by emailing [email protected] from the email address associated with your account.

What gets deleted

• Your user account and login credentials
• Your company profile, settings, and preferences
• All chat messages and conversation history
• Customer records, leads, bookings, quotes, and invoices
• Third-party integration tokens stored on our behalf by Composio (Google, Facebook, ad accounts, CRMs, shop platforms, messaging channels, and any other service you connected). Composio is instructed to revoke and delete these tokens.
• Uploaded files, images, and documents
• Scheduled automations, cron jobs, and goal data
• AI memory and learned preferences
• Web subscriptions (via Stripe) are cancelled immediately

Cancelling mobile subscriptions

If you subscribed inside the iOS app, your subscription is managed by Apple. You must cancel it through Settings → your Apple ID → Subscriptions on your device, or via Apple's subscription management page. Deleting your LoopSuite account does not cancel an Apple subscription on its own.

If you subscribed inside the Android app, your subscription is managed by Google. You must cancel it through the Google Play Store app → Subscriptions. Deleting your LoopSuite account does not cancel a Google Play subscription on its own.

What is retained

• Anonymised, aggregated usage analytics (not linked to your identity)
• Payment transaction records as required by law (up to 7 years for tax/accounting obligations)
• Any data required to comply with legal obligations, resolve disputes, or enforce agreements

Retention period

Account deletion is processed immediately. All personal data is removed within 30 days. Legal retention records (payment history) are kept for up to 7 years as required by UK and EU financial regulations, after which they are permanently deleted.

Delete data without deleting your account

You can request partial data deletion without closing your account by emailing [email protected]. Specify which data you want removed (e.g. chat history, customer records, uploaded files) and we will process your request within 30 days.

Contact

For questions about data deletion: [email protected]

TroveLogic Ltd, United Kingdom